Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We want you to shop with confidence and joy.
At ABB Jewelry, every box is packed with care and a touch of sparkle.
If something doesn’t feel right, we’ll review each issue carefully and help where we can.
Return Window
For eligible products, you may request a return within 30 days of receiving your order.
To qualify for a return, the item must be:
- Unworn and unused;In the same condition in which it was received;In its original packaging;Complete with all accessories, gifts, tags, boxes, and packaging supplied with the order; Accompanied by proof of purchase.
A return must be approved by ABB Jewelry before it is sent back.
Items returned without prior authorization may not be accepted or refunded.
The return address will be provided only after your return request has been approved.
All returns are subject to inspection after arrival. ABB Jewelry reserves the right to reject or reduce a refund where permitted by law if an item has been worn, used, damaged, altered, is incomplete, or is no longer suitable for resale.
Damaged, Defective,Incorrect or Missing Items
Please inspect your order promptly after delivery.
If you receive an item that appears damaged, defective, or materially different from the item ordered, please contact us as soon as possible and preferably within 48 hours of delivery.
To allow us to investigate the claim, please keep the product and all original packaging until the claim has been resolved.
Claims that cannot reasonably be verified may not qualify for a refund or replacement.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, postcode/ZIP code, and any customs information required for delivery.
Customers should carefully review their information before completing checkout.
Once an order has been shipped, ABB Jewelry may be unable to change or redirect the shipping address.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service for returns, as we cannot be responsible for return packages lost in transit.
Non-Returnable Products
Products that have been worn, used, altered, damaged after delivery, or are incomplete; andHygiene-sensitive products once any protective or hygiene seal has been removed.
Opened Lucky Scoop, Mystery Box, Mystery Ring Gift, or other mystery/random products cannot be returned, exchanged, or refunded for any of the following reasons.
- Does not like the items received;Does not like the style, design, color, or combination;Expected different items;Received an item they already own;Changed their mind;Did not receive a requested preference that was not guaranteed; or Does not personally consider the random contents suitable.
Personal preference is not considered a product defect.
Refunds
Once an approved return has been received, ABB Jewelry will inspect the returned products.
If the refund is approved, it will normally be issued to the original payment method.
Banking institutions, card issuers, PayPal, Shopify Payments, or other payment providers may require additional processing time before the refund appears in the customer's account.
Refund timing may therefore vary depending on the payment provider.
Contact Us
By placing an order with ABB Jewelry, you acknowledge and agree to the following Return & Refund Policy.
Before returning an item or requesting a refund, please contact ABB Jewelry customer service with your order number and details of the issue.
Please contact us at abbjewelrystore@gmail.com.
We will review eligible requests based on the circumstances of the order, the evidence available, this policy, and applicable consumer law.